Privacy Policy

ESM Sports Therapy is committed to respecting and protecting the privacy of all clients and visitors. This policy outlines what personal information is collected, how it is used, and how it is kept safe.

 

Information Collected

 

The business may collect the following personal information:

• Full name

• Contact details (such as phone number and email address)

• Relevant medical or health history (to support therapy and treatment)

• Booking and appointment records

• Payment information (if paying online or by card)

 

Why Information Is Collected

 

Personal data is collected and used for the following reasons:

 

• To book and manage appointments

• To provide safe, effective, and personalised treatment

• To communicate important updates or session reminders

• To meet professional, legal, or insurance requirements

 

Information is never sold or shared with third parties unless required by law or with client consent.

 

How Information Is Stored

 

All personal information is stored securely, using password-protected digital systems or locked physical files. Records are kept for up to seven years, in line with professional and legal guidelines. After this period, they are safely deleted or destroyed.

 

Client Rights

 

Clients have the right to:

 

• Access the personal information held about them

• Request corrections to any incorrect details

• Request data to be deleted (where legally appropriate)

• Withdraw consent for certain types of communication

 

Concerns about data handling can be raised with the Information Commissioner’s Office at ico.org.uk

 

Contact

 

For any questions about this privacy policy or how data is handled, please contact ESM Sports Therapy